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They are liars - stay away!!!
I've been with them for a few months now & have filed with the Better Business Bureau of Connecticut as a last resort to sort out my problems with their HORRIBLE HORRIBLE "service". I've had problems since day 1 with these guys and they never got fixed. Forced me to switch & now I'm trying BlueHost.
HORRIBLE SERVICE/CUSTOMER SUPPORT:
- no service for weeks
- no support for months (they don't even register my tickets anymore)
- blocked from using forums to post bad reviews
- phone services are mysteriously "busy" 24/7
- will not respond to requests for refund in accordance with their "99.9%" uptime guarantee (it's BS.)
- will not respond to request for cancellation
- will not respond to notification of BBB complaint.
FAKE REVIEWS
I've found the EXACT same positive reviews about them posted on SEVERAL sites by the same people & the same day. I am convinced these reviews are fake and posted by Accuburst staff to lure in customers. I've tried contacting the people who have posted positively recently only to find out the emails are fake.
I've also contacted several companies that they advertise w/ positive reviews - a few have contacted me wondering why accuburst claims they are recommended.
Finally, I've contacted people from the site's testimonials & found that some of them posted positive reviews the first month then negative ones later when the true colors of the company showed. I'm informing the BBB of all of this & advise anyone who has had similar troubles to contact them & hold Accuburst/Polaristar responsible for their shabby service.
Don't be taken in, this company is the WORST host I've had in 5 yrs!!!
Shannon Vettes (shannon@shannonvettes.com)
- http://www.shannonvettes.com/ |
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