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Lunar Pages value and customer service is phenomenal
Hey,
I find that most people, myself included, are quick to contact support when there is a problem, but rarely find time to send a note of thanks when things are going well. Usually I would say that this is due to most companies performing adequately and not really impressing much. In the case of Lunarpages service, I think it would be an injustice not to note what a tremendous job they do in taking care of customers.
I started building web pages as a hobby nearly 10 years ago and found Tripod as a free service that worked fine for me as a novice web designer. A couple years later, I was designing sites for my mothers dog kennel and soon after for a few of her then jealous friends (we like to call them all, the "dog women"). Eventually she needed more space and wanted her own domain name, so we upgraded to their "pro" service that cost us about $24 a year more for less than 10% of the disk space we get with lunarpages, few advanced features comparatively, faulty user interfaces, poor billing procedures that had our site down often, and minimally adequate yet slow customer service.
I have been on Lunarpages for just over a month and I can't begin to express my joy with the difference in the service. The value of the "basic" plan has been unreal in comparison: 1GB disk space, unlimited subdomains and a free add on domain, MySQL and PHP, even the Viper Guestbook is cool! So much that I haven't gotten in to yet, but look forward to. So many new things I've learned already just having so many features available here. Adding in the free Coffee Cup software is HUGE. What a tremendous resource of software for us "novice" web builders. Was beating my head against my monitor for 2 weeks trying to get an rss feed running right prior to 5 mins work on the Coffee Cup RSS News Flash creator. The time I've saved with the Coffee Cup Pix converter is astonishing... I could go on for ever on my new found love of Coffee Cup!
The customer service is the icing on the cake that makes this company one that I will gladly pass on to others, maybe even forcibly if I have to! The responses are quick, even when I tagged one as "low priority" I had a response the next morning. Even when there was nothing they could really do to help me while I was impatiently anxious to get the transfer of domain off of Tripod, they responded kindly and supportively.
I cannot begin to convey how thrilled I am to be there and my only regret is that I didn't find them sooner!
Thank you all for the great service,
Jason Ensor
osagecollies.com
Jason Ensor (e-mail hidden)
- http://www.osagecollies.com/ |
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