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Great service
I have recently started hosting sites with lunarpages after becoming disillusioned with the hosting companies I have been using in the Uk for the last few years.
Like all service providers, a company's commitment to customers is only truly tested when one encounters problems, or at least needs answers to questions. I have been let down to various degrees by different hosts in the past, sometimes waiting weeks for a response to a request for support, sometimes never receiving a response, and sometimes receiving a response that didn't address the problem!
Having decided that I needed to find a new hosting company, I spent a whole day on the internet researching hosting companies, and was disappointed to find that so many webmasters were also having problems with numerous other hosts. I was beginning to think "Better the devil you know ..." and was almost resigned to sticking with what I already had.
Then I found reviews of lunarpages.com ...
Sure, I found a few complaints, but in almost every case the problem was addressed, often in public via the lunarpages forums. It occurred to me that a company willing to open themselves up for potential public criticism was a sign of confidence in their ability to answer their customers' questions.
I transferred one of my sites to lunarpages to try them out - to my surprise and delight it was a painless process and was handled very quickly. I then decided to host a new site with them, a site I intend to use for testing things out for clients before publishing properly - I purchased a domain name and hosting package on Saturday afternoon, and it was available by teatime! I was astonished!!!
The third site I host (so far) has a .uk.com domain. I was unsure how to go about handling this as it has a non-standard "extension", so I asked support what to do. A couple of quick emails later it was all done.
My questions, both pre- and post-sales, have been answered very quickly and efficiently, a level of support which I have never experienced before.
On top of this, the cost of hosting is relatively cheap (especially with the current exchange rates!), and even the basic hosting package comes with FrontPage Extensions - I typically have to pay £25 per year, approximatley 50 dollars, for this in the UK.
Then of course there's the free software - fantastic!
In summary - in addition to the great value of packages, my confidence that lunarpages will repond to my questions (no matter how dumb!) quickly means I will definitely be hosting more sites with them.
Phil Cook
Phil Cook (phil@gr8-graphics.co.uk)
- http://www.gr8-graphics.co.uk/ |
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