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Site5 Support Staff

I want to express how sincere site5’s support engineers are. Last night, after reading a forum post about how vulnerable my outdated phpbb was, I decided to update it to the newest version. I’ve always had problems with updating web software and this time was no different. The first attempt, I manually updated my board, but something messed up and I couldn’t log in with different templates, I effectively blocked out my admin access as well as others. Going into panic mode, I emailed tech support at site5 and Beau helped me restore my DB as well as my directory.

Then fast forward about an hour. I was poking around and found that I could automatically update using fantasico. So I clicked update and got the successful confirmation message. But alas, I got blocked out from my admin access. I am very bad at updating web software. So I sent an email at night with my details again, but it was late at night already (about midnight) and I had to get up early for work (6AM). So I sent an email to tech support and asked for them to restore my DB and dir. When I woke up, Vince replied back and was able to solve my problem and now I have an updated board.

I’m happy that site5 was able to respond to all my queries within 15 mins! Excellent work, if I wasn’t for them, I would have had to start my board from scratch (like I did last time, not knowing how to backup).

Jason (e-mail hidden)

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